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Privacy Notice (UK GDPR – Article 13)

 

Last updated: 24/01/2026

 

This Privacy Notice explains how we collect and use personal data when you contact us, submit a form, or use our website.

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1. Data Controller

 

Kingston Signs & Displays Limited
Trading as Kingston Signs

We are the data controller responsible for your personal data.

Contact details are available on our website.

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2. Personal Data We Collect

 

When you submit a form, create an account, or place an enquiry or order, we may collect:

  • First name and last name

  • Email address

  • Phone number

  • Company name

  • Job title / position

  • Address, town/city, and postcode

  • VAT ID number (optional)

  • Order details and descriptions

  • Uploaded files (e.g. artwork, logos, designs)

  • Design assistance requests

  • Preferred contact method and contact time

  • Additional notes provided by you

  • Educational or government body declaration

  • Acceptance of our Terms of Sale

If you create an account, we also collect:

  • Email address

  • Billing address

  • Order history

We also collect IP addresses for static session tracking.

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3. Purposes of Processing

 

We process personal data for the following purposes:

  • Responding to enquiries and preparing quotations

  • Communicating about orders, specifications, and updates

  • Producing proofs and manufacturing products

  • Invoicing and tax compliance

  • Delivery and installation planning

  • Providing customer support, aftercare, and replacements

  • Maintaining accurate business records

  • Website security and operational integrity

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4. Lawful Bases for Processing

 

We process your personal data under the following lawful bases:

  • Performance of a contract – to provide quotes, fulfil orders, and deliver services

  • Legitimate interests – to communicate with customers, operate our business, and provide aftercare

  • Legal obligation – for invoicing and tax compliance where applicable

  • Consent – for analytics cookies where accepted

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5. Cookies and Technical Data

 

We use:

  • Strictly necessary cookies required for website functionality

  • Analytics cookies to understand general website usage

A cookie consent banner allows you to reject analytics cookies and accept only essential cookies.

IP addresses are collected for static session tracking only. We do not identify individual users or perform behavioural tracking.

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6. Data Sharing

 

Personal data is shared internally within our company only where necessary to fulfil enquiries or orders (for example, between sales and production staff).

We do not share personal data with third parties.
We do not sell personal data.
We do not use personal data for advertising retargeting.

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7. International Transfers

 

Personal data is stored and processed within the United Kingdom.
No personal data is transferred outside the UK.

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8. Data Retention

 

We retain personal data for the following periods:

  • Unsuccessful quotes: 6 months

  • Customer records: 6 years

  • Artwork and design files: retained long-term to support repairs, replacements, or customer assistance

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9. Your Rights

 

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data where applicable

  • Request restriction of processing

  • Object to processing based on legitimate interests

Requests can be made using the contact details provided on our website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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10. Data Security

 

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

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11. Changes to This Notice

 

We may update this Privacy Notice from time to time.
The most recent version will always be published on our website.

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